Toy Playhouse COVID19 Trading Update

 

We are still open online

While our physical store in Newport has had to close due to the Victorian State guidelines we are still open online and have added free local deliveries to our service as well as our normal Australia wide delivery via Australia Post. 

As a result, other than packing orders our store will not be staffed. So click and collect will also not be offered. If you need to get in touch with us facebook messenger or email are the fastest options, otherwise you can still call the store, but if you call while no one is on-site please leave a message and I'll get back to you (I can check the messages remotely).

 

 

Introduction of local free delivery

We are now offering a local free delivery service to local suburbs. We are limiting to 4 days a week to limit the number of times we need to go out into the community to make deliveries. Our delivery windws are;

  • Monday, Wednesday & Friday after 3pm
  • Saturday after 10am

The delivery cut off window for weekday orders is 2pm and Saturdays is 9:00am. If you place your order before the cut off time you will receiev your order on the same day.

Our local deliveries are 100% contactless, we will message you via an SMS on the day of delivery to make sure you are available for delivery, if confirmed we will make delivery by leaving the order at your door. We will then send another SMS when we are clear of the area for you to come out and collect it. We will not knock on your door and if your property is blocked by a gate, we will leave at the gate. We also regularily clean the store, which no longer has people customers in it, we pack your order wearing PPE.

Free delivery available for postcodes

  • 3011 - Seddon
  • 3012 - Brooklyn & Kingsville,
  • 3013 - Yarraville
  • 3015 - Spotswood, South Kingsville & Newport
  • 3016 - Williamstown & Williamstown North
  • 3018 - Altona & Seaholme
  • 3025 - Altona East, Altona North

 

 

Australia wide delivery

We will continue to send orders placed online to every suburb in Australia via Australia Post. We offer Standard and Express Post. Australia Post has advised with the increased volume of parcels some deliveries are delayed and taking a little longer than usual and Express Post is not a Guaranteed Next business day service at the moment, but it's still the fastest option for deliveries outside of our free local delivery suburbs.