Delivery & Returns

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

We deliver your order either via Australia Post, Sendle (our Carbon Neutral Delivery partner), Courier Please, Fastway, TNT Express, Toll Ipec or Allied Express.  Other than Australia Post, which you can select at the checkout as your preferred delivery method we will choose the best-fit delivery partner based on the products in your order and the location the delivery will be going to.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
 


Delivery Times

We will pack and ship you order in most cases the same day you make the order with us. If you place your order on the weekend or a public holiday we will ship your order on the first available business day.

Australia Post

Click here to get an estimate delivery day from Australia Post

Standard Parcel Post within Victoria

Posted for delivery Estimated delivery by (business days)
Within metro Melbourne  2 days
To a rural location 4 days
Between rural locations 5 days

 

To other states

Posted for delivery Estimated delivery by (business days)
Between Melbourne/Canberra, Melbourne/Sydney or Melbourne/Adelaide  2-3 days
Between Melbourne/Brisbane or Melbourne/Tasmania 3-4 days
Between other capital cities  5-6 days

 

Express Parcel Post

Australia Post offers next business day delivery within a defined network.

Check if your postcode is included in the Australia Post Next Day Guarantee zone^.

If your delivery address falls outside of this network you can still use Express Post for fastest possible delivery, but it won't be covered by the Australia Post Express Post guarantee.

^Next day delivery is guaranteed to occur when the item is posted in a yellow street posting box or over the counter at a Post Office by the required time (check individual boxes or outlets for more details). The national next business day delivery network operates between all capital cities (except Darwin and in Perth CBD only) and some major centers. Service guaranteed in townships only in these postcodes. Service guaranteed to Mail Centre Post Office Boxes only.

We ship from Newport in Melbourne, Victoria 3015 

For other interstate locations, check the Australia Post delivery times tool.

Carbon Neutral Courier Service

As a guide, the following estimates are for some typical delivery times to some of the locations or Carbon Neutral Courier service delivers to. Use the Shipping Calculator to get an estimate for your city.

Click here to get an estimate delivery time frame for our Carbon Neutral Courier Service

City Estimated delivery
Adelaide  1 to 2 business days
Albury 1 to 2 business days
Bendigo 1 to 2 business days
Brisbane 2 to 5 business days
Budaberg 4 to 7 business days
Cairns 4 to 7 business days
Canberra 1 to 2 business days
Central Coast 1 to 2 business days
Coffs Harbour 2 to 5 business days
Darwin 3 to 10 business days
Geelong Same day or next business day
Gold Coast 2 to 5 business days
Hobart 3 to 5 business days
Launceston 3 to 5 business days
Mackay 4 to 7 business days
Maryborough 4 to 7 business days
Melbourne Same or next business day
Newcastle 1 to 2 business days
Northern Rivers 2 to 5 business days
Perth 5 to 10 business days
Port Macquarie 2 to 5 business days
Rockhampton 4 to 7 business days
Sunshine Coast 4 to 7 business days
Sydney 1 to 2 business days
Toowomba 2 to 5 business days
Townsville 4 to 7 business days
Wollongong 1 to 2 business days

Delivery to PO Box's and Parcel Lockers

Australia Post restrict delivery to their PO Box's and Parcel lockers to Australia Post deliveries only.

If you want your order delivered to a PO Box or an Australia Post Parcel Locker you must use the Australia Post shipping method when you complete your order through the checkout.

No other delivery options can deliver to PO Box's or Australia Post Parcel Lockers.


Same Day Delivery

Same day delivery is available Monday to Friday for delivery addresses in Melbourne only. Click here to see the list of postcodes we can deliver to with our same day delivery service.

Not all products are eligible for same day delivery. Look out for the following logo on the product page located directly under the product. If you see this logo then the product can be delivered on the same day the order is made (for orders placed Monday to Friday between 7am and 3pm).

 

How does it works

  • Look for a product with the "Play with it Now" Logo on it
  • Place the order like normal and select "Play with it Now - Get it within 3-4 hrs" as the delivery option
  • And Pay
  • That's it, we will get to work in the background to make sure you get it today.

A couple of rules and things to keep in mind;

  • Same Day Delivery is only available in Melbourne to the suburbs and postcodes listed here
  • You must place your order before 3pm to have it delivered on the same day
  • You should make sure your home or at work to accept delivery (delivery can be as late as 8pm depending on when you place the order
  • We will automatically mark the order as ok to leave by the front door, please let us know in the delivery comments if this is not appropriate
  • Not all products can be delivered on the same day, please check the product for the "Play with it Now" logo. Only products showing this logo can be delivered on the same day.
  • If you have items in your cart that are eligible for same day delivery and some that are not, we will deliver the same day products today (if they meet the above criteria) and the remainder of your order will be shipped using the standard shipping timeframes.

How much will it cost?

Each order is different, please check the shipping calculator on the products and cart page for shipping prices to your address.

When will my order arrive?

Same day deliveries are only available on Monday to Friday up to 3pm.

Your order is dispatched within 1hr of us receiving the order and will be with you 3-4hrs after that. So if you place an order at 11am you will receive your order before 4pm and if you place your order at 3pm, you will receive it before 8pm. 


Saturday Deliveries

Yes, if you select Express Post Parcel as your delivery option and place your order before midnight on Thursday your order will be delivered on Saturday if your delivery address falls within one of the following postcodes.

3000; 3002-3023; 3025-3062; 3064-3138; 3140-3158; 3160-3163; 3165-3175; 3177-3210; 3931; 3429; 3335; 3805; 3977

Saturday deliveries are only available in Victoria.


Delivery Fees

We integrate directly into our delivery partners pricing systems to ensure we only charge the amount it costs to ship the order. We do not add on a service or handling fee.

To get an estimate of the delivery fee add the items you would like to order into the shopping cart and click the Estimate Shipping & Tax button.


Free Delivery

If your order total is more than $150 (excluding the shipping cost) we will deliver your order to an Australian address for free.

If you select this delivery option we will send your order via Australia Post (Standard Parcel Post), delivery times

Items marked as a Heavy/Bulky and Same Day Delivery do not qualify for free delivery, even if your order total is over $150. This message will be shown on the product page if it applies.


International Shipping

No. At this point in time we do not deliver outside of Australia.


Returns & Refunds Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time, period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions how to return items from your order.